Experience Summary

· With 20 years of total working experience, I have delivered end-to-end IT Operations, Development, Support, and ERP Project Implementations, involving cross-functional, cross-business, and cross-regional collaboration.

· With over 15 years of experience in a direct business-facing role, I have collaborated directly with business leaders and peers from multiple disciplines (IT/functional) at all levels of leadership. I excel in identifying business problems and converting them into IT deliverables, adding business value by delivering suitable solutions .

·  With over 10 years of experience in Service Delivery Management, I have defined SLAs and processes in various areas, including Order to Cash (Commercials), Procure to Pay (Procurement), Electronic Data Exchange, Forecast to Stock (SCP), Plan to Produce (Manufacturing), Warehouse Management, Finance (AP/AR/Month-End Closing), and Access Management . 

· I have a deep business process knowledge in FMCG, Manufacturing, Electronics, and Aerospace industries .

· I have extensive experience in communicating with CxO-level executives and managing their expectations . 

· With over 10 years of experience, I have managed Program/Project financials and reported profit/loss statements. My Project Management expertise includes FICO, SD, PS, MM, PP, and WM modules. I have successfully managed projects/programs with costs ranging from $1 million to $50 million. Additionally, I have led Global template roll-outs across all regions, including APAC, EMEA, Europe, and America .

· I have managed a team size of 75+ members, which includes both internal and external employees. Additionally, I have over 10 years of experience in Organizational Change Management during SAP Transformation Projects . 

· I have over 10 years of experience in managing and supporting applications such as SD, PP, WM, APO, IBP, ARIBA, EWM, SCALA, and CRM products like Sales Force, Sparta, Customer Portal, ProMax, CAS China, Promotion Tracking Control Systems (PTCS), Tableau, ETQ, PDC, and ARETE 

· I have 15+ years of working experience with international managers and colleagues from various countries, including the UK, USA, Switzerland, Germany, South Africa, Czech Republic, China, Singapore, and Malaysia . 

 • Responsible for overseeing Project Management activities, including Project Initiation, Preparation, Concept (Blue Print), Realization, Go-Live Preparation, and Go-Live support. 

• Eliciting new business requirements with a clear understanding of the associated business benefits. 

• Translating business requirements into SAP Deliverables. • Finalizing the Project Charter/Application after determining Project scope, Time, Cost, and Deliverables.

 • Assigning adequate resources (staff) to SAP Projects.

 • Preparing and communicating Deliverables for each project phase to all team members.

 • Planning and conducting weekly issues meetings to track progress and address challenges.

 • Ensuring the quality of deliverables from Project Team consultants (FICO, SD, PS, MM, WM), Business Core team members, and 3rd Party Vendors. 

• Establishing various testing methods and cycles, including VCCT (Value chain confidence testing), Unit testing, Functional testing, User acceptance testing, Regression testing, Integration testing, and Final Acceptance testing. 

• Ensuring relevant testing scripts and user manual documentation are available to support testing activities. • Preparing detailed migration plans for Master Data and Transactional Data and executing them

 • Conducting Master Data Migration, including Materials, Customers, Vendors, BOM, Routing, Purchase Info Records, Source List, Contracts, Agreements, and G/L Accounts transfers. 

• Performing Transactional Data Migration, including G/L Account balance transfers, Open Projects, Open sales orders, Open Production Orders, WIP (Work in Progress), Inventory Migration, and Open Purchase Orders.

 • Preparing and maintaining all audit requirement documents related to SOX IT Audit, and collaborating with auditors to address compliance issues if any.

• Standardizing Project documents and execution methodologies, setting high-quality standards for Project Deliverables to enhance productivity.

• Managing 3rd Party Vendors and ensuring the quality of their deliverables.

• Collaborating closely with SAP Solution Architects and Consultants to drive the necessary solutions. 

• Conducting regular Steering Committee calls (weekly, bi-weekly, and monthly) to review project progress.

• Providing management with regular project status updates through professional communication.

• Addressing Scope creep, Problems, and Issues, and providing guidance to the Project team.

• Overcoming critical decisions and stumbling blocks by engaging leadership in a timely manner 

 • In Kimberly Clark and Buhler, I managed application support for SAP ERP (MM/SD/PP/WM/FICO), EWM, APO, ARIBA, and ARETE Applications, as well as approximately 300 Non-SAP Applications with the assistance of external vendors.

• I also handled application support for Sales Force, Sparta, Customer Portal, ProMax, CAS China, Promotion Tracking Control Systems (PTCS), Tableau, ETQ, PDC, ARETE, and Distribution Management System.

• Monitoring SLAs for related P1/P2/P3/P4/P5 calls from end-users and escalating risks and critical issues to the IT Head and other key stakeholders promptly.

• Overseeing critical transactions in the production system.

• Conducting training and capability building initiatives, identifying training needs periodically, and conducting refresher training at least once a quarter for existing users and regularly for new users until they are trained to the required levels.

• Handling user administration and access control.

• Creating and tracking incidents with SAP to ensure timely closure.

• Managing and supporting custom-built applications.

• Ensuring compliance with SOX processes, including User Access Reviews and Change Management.

• Identifying needs and opportunities for improvements.

• Conducting periodic status review meetings with internal stakeholders

•Prepared SAP Implementation Projects in alignment with the Organization's strategic roadmap across all regions (APAC, EMEA, NA).

•Worked with the CIO and Business Leaders in the region to finalize the SAP projects.

•Led end-to-end stakeholder engagement and served as the "voice of the customer" between IT and Business.

•Gained a deep understanding of the business strategy and educated business units about IT products, service offerings, and the future Digital Enterprise ERP roadmap.

•Conducted Business Management workshops with the project team to explain SAP Project solutions, identify gaps, and propose suitable solutions based on business requirements.

•Organized monthly steering committee meetings to provide regular updates to CIO, CFO, MD, and other Functional Department Leaders.

•Identified project risks during preparation and devised risk mitigation plans throughout the projects, ensuring regular updates to key stakeholders along with action plans.

•Sent regular weekly status update emails to all key stakeholders.

•Aligned business priorities with IT stakeholders and Solution Architects.

• Coordinating with external IT service vendors to ensure timely delivery in accordance with SLAs.

• Articulating new requirements and process implementations with external vendors.

• Leading weekly and monthly status review meetings with vendors.

• Ensuring successful service delivery with outsourced partners and vendors.

• Providing status reports to management regarding external vendors.

• Managing escalations with external vendors.

• Conducting performance reviews of the external vendor team members.

• Addressing issues and concerns with vendors in a timely manner.

• Providing help and support to external vendors for successful service delivery.

• Conducting regular vendor performance reviews.

•  In Kimberly Clark, I led the L1 support team for the ANZ/INDIA/ASEAN region. 

• Additionally, I served as the hiring manager for the Bangalore location, assisting with the screening, interviewing, and onboarding of candidates.

•  In Buhler, I led the delivery team of business analysts, developers, testers, and the SAP Support community. Moreover, I served as the primary Business Systems hiring manager for the Bangalore location, assisting with the screening, interviewing, and onboarding of candidates.

• In Kimberly Clark, I led a team of 12 FTEs and contract employees. In Buhler, I built and led a team of 20 FTEs and contract employees.

• I was responsible for budget planning and implementing cost-saving measures.

• My responsibilities also included coaching, mentoring, motivating, team building, and retaining team members.

• I assisted team members in resolving escalated issues.

• As a manager, I was responsible for conducting yearly performance evaluations, handling bonuses, promotions, increments, and remuneration adjustments.

• I supported team members in acquiring new technology skills and developing additional skills.

• Managing team conflicts during projects and resolving them through discussions, negotiations, and compromise was part of my role.

• I focused on driving productivity and efficiency among team members to achieve agile practices and improve speed

 • My responsibilities included conducting process analysis in Sales, Manufacturing, Procurement, and Warehouse functions before SAP projects.

• I explained SAP Standard and global template solutions to business users and management.

• I performed Fit-Gap analysis and reported the findings to Project Management and Business Management.

• As part of my role, I handled SAP configurations, managed transport movements to Production Systems, and tested solutions in the Quality environment based on the designed solution.

• I provided training to business users in the SAP system and assisted them in system testing.

• I addressed identified system issues and obtained final sign-off from the users.

• I prepared testing scripts in collaboration with Business users and updated test results to Project Management.

• I assisted business users in Regression Testing, Integration Testing, and Final User Acceptance Testing (UAT).

• I closely collaborated with the ABAP team to develop Data Conversion objects.

• Writing Functional Specifications for new requirements and working with the technical team to deliver the solution was part of my role.

• I took responsibility for Master Data conversion objects such as Material Master, Customer Master, Vendor Master, Bill of Material, Routing, Purchase Info Record, and Source Lists.

• I was also responsible for Transactional data conversion, including Open Sales Orders, Open Production Orders, Open Purchase Orders, Inventory Migration, and supporting the FICO Team with WIP migration.

• I supported Project Management by delivering on-time results.

• I conducted regular issues meetings with Business Users and the Conversion team.

• During the absence of the Project Manager, I acted as the Deputy Project Manager.

• I assisted Project Managers in preparing presentations for Steering Committee meetings and Local Management Meetings.

• I prepared the Business team for Go-Live.

• After Go-Live, I provided Hyper-Care support to the business.

• I conducted periodic SAP Audits in implemented sites and proposed areas for Productivity and 

Efficiency improvement to the Management team based on the audit findings.

• I assisted the Project Manager in preparing documentation for SOX Audit and external PWC Audit.